Email us at
orders@danetco.net or call (910) 893-9166 to obtain the relevant Return Merchandise Authorization (RMA) number
and mailing address information.
Do not ship your package to Danetco & Associates, Inc. without
obtaining authorization and instructions. Your package will be refused and sent back to you.
For fastest service, please have the following information on hand when calling:
Customer name
Invoice number
Nature of the problem
All RMA numbers are valid for 10 days from date of issuance.
Promptly return the product(s) within 10 days of when the RMA was issued. The product return
must include all components such as:
Disks
CD's
Manuals
Registration cards
Cables
Batteries
You are responsible for the cost of shipping, unless you have been given alternative
instruction from our Customer Service Department.
For your protection, we recommend you use a shipping company that can track packages such as
UPS or insured Parcel Post for the shipment.
Danetco & Associates, Inc. is not responsible for lost or stolen merchandise unless the
customer has proof of delivery.
IMPORTANT: Please ensure the RMA number is clearly visible on 3 sides of the package.
A refund credit will be submitted to the account
from which item was purchased, or a check will be submitted to the name and
address referenced in the original sale. The refund will include the following costs:
Original Price - applicable fees
Sales Tax
If you have questions, comments or concerns about Danetco & Associates, Inc.'s Return Policy,
please call (910) 893-9166 or email sales@danetco.net